July 8, 2015

The Zappos Messiah

From Paul Carr’s story about Tony Hsieh, Zappos’s new management structure, and the apparent failure of the Las Vegas Downtown Project:

Hsieh took over as CEO of Zappos in 2000 (he is not the company’s founder, as many believe) and you only have to spend two minutes — I spent two years — living around Zappos employees to realize that many see him as an almost messianic figure. It’s hard to walk the length of a street with Hsieh without being stopped by a succession of acolytes hoping to touch the hem of his ubiquitous Zappos branded t-shirt.

It was a good read, in typical Paul Carr fashion.

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